Updated: 20 July 2019
Information We Collect
We ask for and collect the following types of information when you use the uHoo Platform and the uHoo device. Without it, we may not be able to provide you with our services.
Information you provide us
Account Registration Information
When you create an account on the uHoo Platform, you voluntarily provide your first name, last name, email address, password, and time zone. You may also voluntarily indicate your birthday and gender to allow us to provide your with a more personalized experience on the uHoo Platform. We will not use your personal information for any other purpose without your consent.
When you set-up your device, you voluntarily provide its time zone. This ensures that you are able to accurately view all your current and historical air quality measurements and data based on the local time they have occurred.
If you purchase a uHoo device on our website, you provide your transaction information, particularly your first name, last name, e-mail address, phone, billing address, delivery address, credit card number, card expiration date, and card security code. We do not store transaction information on our databases, servers, and systems. We store your delivery address, which you provide, solely to fulfill your order.
Information we receive from your use of the uHoo Platform
When your device syncs with the uHoo Platform, air quality data recorded on your device is transferred from your device to our databases. This allows you to access all your current and historical air quality measurements and data to see how your habits and activities affect your indoor environment.
When you access the uHoo Platform, including the uHoo website, we receive activity information about your usage, viewing, and preferences, including your browser or device type, related to the uHoo Platform.
How We Collect Information
How We Use Information
We use, store, and process the information we collect for the following purposes:
Provide, Maintain, and Improve the uHoo Platform
Promote Safety and Security
We use the information we collect to verify and authenticate information you have provided, detect and prevent fraud, spam, abuse, security incidents, and other harmful activity, respond to legal requests or claims, conduct audits and risk assessments, and enforce our terms and policies.
Communicate with you
We use the information we collect to respond to your emails, and to send you service messages, updates, security alerts, and account notification when you log on to your uHoo account and use the uHoo Platform. With your consent, we will send you marketing materials to the e-mail associated with your uHoo account. If you wish to stop receiving marketing materials at any time, please click “Unsubscribe” at the bottom of each e-mail.
How Information is Shared
When you use your uHoo account, you can authorize us to share your current and historical air quality measurements and data with third parties. When you order a uHoo device, we share your delivery address to third party companies who perform package delivery services on our behalf solely for the purposes requested by us or required by law. We may preserve and disclose information to law enforcement agencies and government agencies only if we believe that disclosure is reasonably necessary to comply with a law, regulation, or legal request to assert legal rights or defend against legal claims; to prevent, detect, investigate, or otherwise address illegal activity, fraud, abuse, violations of our terms, or threats to security to the uHoo Platform, or of any person. We may also share aggregated and anonymized information on air quality measurements for industry and market analysis, geographic profiling, marketing and advertising, and other business purposes.
How Long Personal Information is Stored
The uHoo account you voluntarily created allows you to access, modify, control, and delete your personal information.
Accessing and Modifying Your Personal Information and Data
By logging into your account, you can access and modify your personal information, such as your first name, last name, e-mail, password, and time zone. If you have provided us with your birthday and gender, then you can access and modify their information as well. If you wish to download your Account Registration Information and Transaction Information in a commonly used file format, please let us know at firstname.lastname@example.org. You can access and view all your Device Information on the uHoo mobile application. If you registered for uHoo Business, you may also access and view it on the uHoo web application.
Controlling Your Personal Information
The uHoo web and mobile applications allow you to unpair your uHoo device from your account at any time. If you consented to receive marketing communications from us, you can ask us to stop using your Account Registration Information for this purpose by unsubscribing as described in the How We Use Your Information section.
Deleting Your Personal Information
You can delete your uHoo account at any time. We will delete your Account Registration Information and Transaction Information from our servers and back-up and archiving systems as discussed in the How Long Personal Information is Stored section.
Our Policy for Children
Children under the age of 13, or any higher minimum age in the jurisdiction where the child resides, are not allowed to use the uHoo Platform. You may do so if you provide us with verifiable parental consent allowing you to do so. Parents who believe that their child has provided us with personal information and would like to have it deleted, please contact us at email@example.com
We keep your data safe from unauthorized access, loss, destruction, or alteration by constantly updating administrative, technical, and physical security measures. We use 128-bit AES encryption to safeguard your information. If you have any security-related concerns, please contact us at firstname.lastname@example.org